To all those producers affected by yesterday’s changes to the Producer Rewards® program, first let us say that we appreciate all your concerns and are more than willing to address them. If you have questions or specific issues, you are welcome to contact our Customer Support team through the Contact Us form in the Help Center or go on the Metacafe Forums.

Regarding your concerns over the removal of videos from Metacafe, please understand that this was necessary for the continued success of the program. If we could have merely removed the videos from the program without also removing them from the site, we would have. Unfortunately, though, removing videos from Producer Rewards® means stopping the view count, and the only way to do that and compensate producers correctly is through removal. Besides, it would not be fair for us to stop paying for video views but still receive the benefit of those views.

If your video was removed and you want it re-published on the site (outside of the Producer Rewards® program), please e-mail customersupport@metacafe.com and agree to the following statement:

I give my consent to Metacafe to republish my video(s) on the Metacafe website, outside of the Producer Rewards® program. I am aware that said video(s) will no longer be eligible for payment for any views accumulated.

Assuming your video meets our general content standards, we will re-publish it immediately – with the views and VideoRank™ as they were prior to removal. Re-publishing also preserves all embedded versions of your videos, so don’t worry about the hours you spent marketing your work.

It is our sincere hope that you will remain part of the Metacafe community and continue submitting outstanding original works to the Producer Rewards® program.

Thank you, and best of luck on all future productions!